Results-driven Virtual Assistant with over 13 years of profeResults-driven Virtual Assistant with over 13 years of profe

Key Achievements:

• Managed daily administrative and bookkeeping operations for a US-based construction and roofing company, ensuring accurate financial records and efficient business processes. • Maintained QuickBooks Online records, including transaction categorization, bank reconciliation, expense tracking, deposit matching, and financial documentation. • Processed vendor invoices, purchase receipts, material expenses, and supplier transactions through ABC Supply, Menards, and other construction vendors. • Managed JobNimbus CRM records, updated project information, tracked job-related expenses, and maintained organized customer and project documentation. • Assisted with insurance-related invoicing, ACV and RCV payment tracking, project closeouts, and outstanding payment follow-ups. • Coordinated with project managers, accounting personnel, and field teams to ensure timely submission of receipts, invoices, and financial updates. • Prepared financial spreadsheets, monitored outstanding transactions, and supported accurate expense allocation across construction projects. • Demonstrated strong attention to detail, organizational efficiency, confidentiality, and independent problem-solving while supporting daily business operations remotely.

Key Achievements:

• Managed daily real estate operations, including lead generation, cold calling, SMS outreach, skip tracing, property research, and CRM management. • Conducted approximately 40–60 outbound calls per hour and handled up to 800–1,000 SMS messages per shift to identify potential property sellers and generate qualified leads. • Successfully generated and nurtured warm leads, contributing to multiple property acquisition opportunities and completed real estate transactions. • Maintained accurate lead records, verified property ownership, updated contact information, and coordinated follow-ups with acquisition specialists. • Provided administrative and bookkeeping support, including QuickBooks transaction categorization, bank reconciliation, expense tracking, invoicing, and financial record management. • Managed accounts receivable follow-ups, outstanding invoices, payment verification, and customer communications to support timely collections. • Streamlined daily workflows, organized databases, prepared performance reports, and maintained effective communication with internal teams. • Demonstrated strong organizational skills, attention to detail, independent problem-solving, and the ability to manage multiple responsibilities in a remote work environment.

Key Achievements:

• Led and supervised a team of customer service representatives supporting a telecommunications account, ensuring operational efficiency and excellent customer service. • Monitored key performance indicators (KPIs), including customer satisfaction (CSAT), average handling time (AHT), quality assurance (QA), attendance, and productivity. • Conducted regular coaching sessions, performance evaluations, and team meetings to improve individual and overall team performance. • Managed escalated customer concerns, resolved complex service issues, and ensured compliance with company policies and client standards. • Analyzed performance reports, identified improvement opportunities, and implemented action plans to achieve operational targets. • Supported employee development through mentoring, training, and continuous performance feedback. • Coordinated with operations managers, quality assurance teams, and workforce management to maintain service levels and operational efficiency. • Promoted accountability, teamwork, employee engagement, and a results-driven work environment.