Project CoordinatorProject Coordinator

Key Achievements:

Coordinated small and medium-sized projects, high-risk BAU deliverables and operational initiatives, supporting delivery from planning through to completion. • Worked across internal departments, operational teams and external partners to align requirements, confirm responsibilities, track progress and maintain delivery timelines. • Monitored project deliverables, dependencies, outstanding actions and risks, following up with relevant stakeholders to support progress and address potential delays. • Coordinated technical and operational activities relating to application changes, WhatsApp solutions, system enhancements and business process updates. • Maintained project tracking and reporting to provide visibility of progress, outstanding deliverables and upcoming milestones. • Supported the mapping of multiple projects in progress, consolidating project timelines and shared resource requirements to identify potential scheduling conflicts, delivery risks and opportunities to improve resource planning. • Assisted with cross-project coordination by identifying dependencies and highlighting areas requiring stakeholder alignment.

Key Achievements:

• Provided project administration and coordination support for small projects and BAU deliverables within the HelpMe Safety App environment. • Supported technical and operational initiatives by coordinating tasks, tracking milestones, maintaining documentation and following up on outstanding actions. • Liaised with internal stakeholders and external service providers to obtain updates, clarify requirements and support the timely completion of deliverables. • Maintained project trackers, meeting records, action logs and progress updates to support visibility and accountability across workstreams. • Assisted with deployment planning and coordination, including preparation of checklists, test plans, implementation tracking and post-deployment monitoring. • Supported the coordination of application enhancements, WhatsApp deployments, onboarding changes and operational process improvements. Identified outstanding items and dependencies, escalating risks or delays to the relevant project stakeholders where necessary. • Provided ongoing administrative support to ensure project information remained organised, accessible and up to date

Key Achievements:

Supported the administration and ongoing maintenance of two products, investigating system-related issues and coordinating with relevant stakeholders to resolve discrepancies. • Identified practical workarounds where system limitations affected business processes, helping maintain continuity while issues were addressed. • Performed manual reconciliations to ensure alignment between system information and operational records. • Assisted with product renewals, administration, record maintenance and the resolution of day-to-day product queries. • Liaised with relevant teams to investigate outstanding issues, obtain updates and support the accurate administration of product-related processes.

Key Achievements:

Contacted existing customers to promote value-added services, identify customer needs and uncover relevant sales opportunities. • Explained product and service benefits, responded to customer queries and addressed objections to support informed purchasing decisions. • Managed follow-ups and call-backs to maintain customer engagement and progress potential sales. • Handled customer concerns and complaints professionally, helping resolve queries and maintain service standards. • Worked towards sales targets while maintaining call quality and adherence to established processes.

Key Achievements:

Coordinated content projects from initial brief through to final delivery, ensuring requirements, deadlines and quality expectations were met. • Allocated work to writers and editors, monitored progress and managed editorial schedules and competing priorities. • Maintained communication with clients and contributors to clarify requirements, provide updates and resolve delivery issues. • Reviewed and edited content for quality, consistency, accuracy and alignment with client briefs. • Assisted with finance and sales reporting, freelancer invoice administration and recruitment-related tasks. • Contributed to process improvements and provided freelance writing, editing and factchecking support.

Key Achievements:

Researched markets, identified potential clients and developed new business opportunities to support organisational growth. • Prepared tenders, project write-ups, presentations, proposals and quotations in response to client requirements. Engaged with prospective and existing clients to understand their needs and present suitable business solutions. • Supported client meetings, relationship management and follow-ups throughout the business development process. • Maintained account information and prepared quarterly reports to monitor activity and support business planning.

Key Achievements:

Supported regional business development through market research, lead generation and the development of business and marketing strategies. • Managed the sales pipeline and identified opportunities to expand the customer base. • Prepared project plans, proposals, costings, time-and-motion studies and contractual documentation. • Conducted client meetings and site evaluations to establish requirements and develop appropriate solutions. • Coordinated resources, monitored opportunities and prepared sales forecasts to support business planning.

Key Achievements:

Provided programme, project and administrative support, assisting with planning, reporting, documentation and coordination across business activities. • Prepared budget information, expenditure reports and supporting documentation to assist with financial monitoring and control. • Coordinated vendor communication, procurement documentation and sourcing activities, including requests for proposals, quotations and statements of work. • Maintained schedules, coordinated meetings and arranged travel, events and other programme-related activities. • Supported office refurbishment and relocation projects, facilities coordination, asset registers and workspace utilisation activities. • Assisted with audit requirements, record maintenance and the preparation of supporting documentation. • Coordinated occupational health and safety administration, including training records, certificates, fault logging and related follow-ups. • Liaised with internal stakeholders and service providers to coordinate activities, track outstanding items and support operational requirements.

Key Achievements:

• Managed customer enquiries, account-related queries and escalations, supporting service resolution and customer satisfaction. • Provided regional administrative and coordination support, including reporting, correspondence, meeting arrangements and record maintenance. • Compiled statistics, performance reports and forecasts to support management oversight and operational planning. • Assisted with team performance monitoring, quality audits, attendance tracking and coaching activities during secondment to team management. • Supported budget administration, payment and credit-card reconciliations, purchase orders, vendor quotations and payment tracking.