Virtual AssistantVirtual Assistant
Siphumeze
$1,000
per month
($6/hour)
Profile Description
Remote-ready administrative and customer service professional with several years of freelance virtual assistant experience alongside formal admin, contact centre, and quality assurance training. Currently a Floor Manager/Coach at a telecommunications call centre, previously QA Leader, with hands-on CRM and ticketing system experience. Comfortable managing calendars, correspondence, and documentation, supporting client and customer enquiries across multiple channels, and working independently in ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
QA Manager, Floor Manager, Coach
Dots Connect Telecommunications
Aug 2026 - Present
Key Achievements:
My main responsibilities are floor management, quality review and coaching. Beyond that, I created two QR code tools that made sharing forms and payment information faster and clearer for the team. I've also started a quality coaching plan for new agents.