Independent Commercial AgentIndependent Commercial Agent

Key Achievements:

At Schaura Agency, I work as an Independent Commercial Agent, focusing on business development, lead generation, and client communication. My responsibilities include researching potential clients, identifying business opportunities, contacting business owners, introducing consulting services, arranging meetings, and following up with prospects. I help businesses understand their needs and identify suitable solutions while building relationships and developing my sales, negotiation, and client management skills.

Key Achievements:

At WNS Global Services, I worked as a Payment Specialist on the British Gas campaign, assisting customers with gas and electricity bill payments. My responsibilities included handling payment queries, processing payments accurately, explaining payment options, updating customer records, and resolving payment-related issues while following company procedures. I handled high volumes of customer calls, worked towards performance and quality targets, and developed strong communication, problem-solving, and customer service skills.

Key Achievements:

At DMC Debt Management Company, I worked as a Collection Consultant, contacting customers with overdue accounts to arrange payments and help them manage their arrears. My responsibilities included negotiating payment arrangements, securing promises to pay, setting up debit orders, updating account records, preparing deal sheets, and handling customer queries. I followed compliance procedures, explained payment options, and worked towards collection, payment, and promise-to-pay targets while developing my communication, negotiation, and problem-solving skills