AI Automation Specialist & E-commerce OperationsAI Automation Specialist & E-commerce Operations
Simbarashe
$1,200
per month
($7/hour)
Profile Description
Founder and AI automation architect with hands-on experience building and deploying production automation systems for businesses in Zimbabwe and abroad. I design end-to-end customer journeys - WhatsApp and web chatbots, AI agents, CRM pipelines, order capture and follow-up - and I also run day-to-day e-commerce and back-office operations: product data, order processing, customer support and reporting. I work directly with APIs and webhooks, build in no-code automation builders, ship quickly, and...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Founder & AI Automation Architect
Omnibyte Tech
Jan 2024 - Present
Key Achievements:
Built SmartDesk AI, a multi-tenant WhatsApp automation and CRM SaaS used by client businesses in Zimbabwe. Designed and deployed 30+ node conversational sales and service flows for IT distribution, automotive and electronics retail clients. Integrated WhatsApp Business Cloud API, LLM providers (OpenAI, Claude, DeepSeek), Google Calendar/Sheets and custom REST endpoints and webhooks. Own client onboarding end to end: requirements, flow design, bot training, integration, testing, documentation and post-launch optimisation.