Virtual Assistant/Customer Service ExpertVirtual Assistant/Customer Service Expert
Sibusisiwe
ID Verified520/mo
Port Elizabeth, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$520
per month
($3/hour)
Member since October 2026
Profile Description
I am a detail-oriented Customer Service Agent with a strong background in customer care, billing operations, and administration. Over my career at companies like Ascensos and EXL, I have specialized in resolving complex billing disputes, managing live chats, and handling inbound calls. My primary focus is always on combining empathy with accuracy, which has helped me consistently maintain a high CSAT rating between 80% and 100%. I also bring valuable back-office experience in financial administr...
Top Skills
Phone Support · 4 yearsEmail Support · 2 yearsExcel (Advanced) · 2 yearsLive Chat Support · 2 yearsTechnical Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Technical SupportIntermediate
ZendeskBeginner
Data & Analytics
Excel (Advanced)Intermediate
E-commerce & Marketplace
ShopifyBeginner
eBayBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
DropshippingBeginner
Finance & Accounting
SageBeginner
BookkeepingBeginner
Human Resources
RecruitmentBeginner
TimekeepingBeginner
Work Experience
Customer Service Representative
Ascensos
Feb 2025 - Jul 2026
Key Achievements:
Customer care, billing operations, and administration.
Live Chat SupportEmail SupportPhone SupportTechnical Support
Quick Stats
Age34 years
English LevelFluent
ID VerificationVerified