Medical Customer Service RepresentativeMedical Customer Service Representative

Job Responsibilities:

- Helped merchants provide accurate and well-organized product information in their online ordering systems - Updated and improved product listings to ensure clear and complete information - Worked closely with QA teams to follow instructions before updating client product data

Job Responsibilities:

- Taught English as a second language to Koreans - Conducted classes based on lesson guidelines - Checked and corrected students’ written work

Job Responsibilities:

- Taught English as a second language to Koreans - Conducted classes based on lesson guidelines - Checked and corrected students’ written work

Job Responsibilities:

- Made outbound calls to customers with past-due credit card accounts to discuss their account status - Asked about reasons for missed payments and handled calls in a calm and professional way - Offered payment options and plans to help customers settle their balance and bring their accounts back to good standing

Job Responsibilities:

- Handled inbound calls from doctors and healthcare professionals regarding patient insurance benefits and coverage - Verified patient information before accessing records, ensuring compliance with HIPAA guidelines - Explained coverage details clearly, including eligibility and the amount covered by the insurance for medical procedures