Junior Bookkeeper | Admin Assistant | Customer SupportJunior Bookkeeper | Admin Assistant | Customer Support
Shiela
ID Verified$850
per month
($5/hour)
Profile Description
Detail-oriented and adaptable professional with over 10 years of experience in customer service, sales, collections, appointment setting, and administrative support. Skilled in handling customer inquiries, building positive client relationships, managing CRM records, making outbound calls, scheduling appointments, and maintaining accurate documentation. I have developed strong communication, problem-solving, time management, and organizational skills through my experience in fast-paced work envi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Finance & Accounting
Design & Creative
Marketing & Growth
Specialized Skills
Work Experience
Social Media Manager/Bookkeeper
ElektroMaster Repairs
Feb 2024 - Jun 2025
Key Achievements:
Managed social media content and marketing for ElektroMaster Repairs (EMR), helping grow the Facebook page from scratch and generate increased audience engagement, with some videos reaching up to 80,000 views. Created educational content to promote laptop and MacBook repair services and encourage customer inquiries. Also handled basic bookkeeping tasks, including recording transactions, tracking repair income and expenses, organizing financial records, and allocating repair revenue between savings and operating funds to support better financial management.
Appointment Setter
WARME
Apr 2021 - Jun 2023
Key Achievements:
Successfully scheduled and confirmed appointments for senior brokers by conducting outbound calls, screening potential clients, and maintaining accurate CRM records. Built effective communication and rapport with prospects, handled objections professionally, and helped ensure qualified appointments were properly coordinated and ready for broker follow-up.
Collections Officer
iQor
Jul 2017 - Mar 2021
Key Achievements:
Handled inbound and outbound collection calls professionally while maintaining positive customer interactions. Developed strong communication, negotiation, and problem-solving skills when addressing customer concerns and payment commitments. Maintained accurate customer records and followed company procedures and collection guidelines. Adapted to a fast-paced, target-driven environment while delivering quality customer service.
Quick Stats
Certifications
Education
Bachelor's Degree
Zamboanga City State Polytechnic College
2012 - 2016