FreelancerFreelancer
Shiela
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven BPO professional with approximately 10 years of experience in customer service, inbound and outbound sales, collections, order management, customer retention, quality assurance, and learning and development. Experienced in handling US and Australian accounts across telecommunications, utilities, retail, and digital services. Skilled in customer relationship management, sales support, problem-solving, performance improvement, and delivering quality customer experiences. Adaptable, ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Human Resources
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Retention Specialist | US Retail
Transparent BPO
Nov 2025 - May 2026
Key Achievements:
Supported customer retention in a US retail account by addressing concerns, helping resolve issues, and working to maintain positive customer relationships.
Chat Support Specialist | US Cashback/Rewards App & Quality Assurance Agent | US Gaming App
Peak Support
Apr 2022 - Jan 2025
Key Achievements:
Provided customer assistance through chat and chat reviewed customer interactions for quality, accuracy, and adherence to support standards.
Customer Service Representative | US Telecommunications
iQor
May 2021 - Sep 2021
Key Achievements:
Handled customer inquiries, provided account-related assistance, and worked to resolve concerns in a telecommunications support environment.
Sales Associate | Australian Telecommunications & Learning & Development Specialist | Australian Telecommunications
Acquire Asia Pacific
Sep 2015 - Dec 2018
Key Achievements:
Supported sales and customer engagement, then helped develop team knowledge and performance through learning and development activities.
Collections Specialist | Australian Utilities & Order Manager | US Business Telecommunications
Accenture
Nov 2011 - May 2014
Key Achievements:
Handled collections-related customer interactions and supported order management, maintaining clear communication and accurate processing.
Director, Assistant | US Telecommunications
ePerformax
May 2010 - Oct 2011
Key Achievements:
Assisted customers with directory-related requests and provided accurate information in a US telecommunications account.