Customer Service RepresentativeCustomer Service Representative
Sharmaine
$700
per month
($4/hour)
Profile Description
I have 10 years of customer service experience, primarily in airline and travel support, handling phone, email, and chat inquiries. I understand that every customer is different, so I adjust my communication style based on their needs and circumstances. I value customer privacy, follow security protocols, and carefully validate documents and personal information before processing requests. I am detail-oriented, adaptable, and focused on meeting performance metrics while maintaining high-quality ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Real Estate Operations
Virtual Assistance & Admin
Specialized Skills
Work Experience
Frontline Support Representative
XtendOps AI
Nov 2025 - Present
Key Achievements:
As a frontline support representative, I focus on understanding customer needs, providing accurate, real-time solutions, and ensuring a positive customer experience. I use verified information and follow company policies to resolve concerns efficiently while protecting customer privacy. I also consistently monitor key performance metrics, including CSAT, QA, productivity, and reliability, to maintain high performance and deliver professional, customer-focused service.
Customer Service Representative
Inspiro Iloilo
May 2015 - Nov 2025
Key Achievements:
My key achievements include being a consistent top-performing agent by meeting performance targets while maintaining high quality and professionalism. My responsibilities included handling customer inquiries through phone, email, and chat, assisting with airline bookings and frequent flyer concerns, and validating documents to protect customer information. I consistently focused on customer satisfaction, accuracy, productivity, and compliance with company policies. I take pride in delivering excellent customer experiences, handling concerns professionally, and maintaining strong performance across key metrics.
Travel Expert Specialist
Student Universe
Oct 2019 - Sep 2020
Key Achievements:
As a Travel Support Specialist, I assisted customers with airline bookings, ticketing, flight inquiries, and frequent flyer concerns, especially during the COVID-19 pandemic when travel restrictions and flight changes created additional challenges. I provided accurate, timely information, handled customer concerns professionally, and ensured compliance with airline policies and privacy standards. I was also a consistent top-performing agent, maintaining strong performance in key metrics such as CSAT, QA, productivity, and reliability while delivering excellent customer service.