Customer Service AssociateCustomer Service Associate

Key Achievements:

Managed high-volume conversations calmly and accurately, adapting to varied terminology and communication needs. • Worked independently in a remote envi

Key Achievements:

Managed 3 client accounts across luxury, hospitality, private household, and corporate sectors. • Served as the primary contact for clients, candidates, and senior stakeholders, managing requirements, documentation, follow-ups, and escalations. • Coordinated recruitment requirements ranging from 10–20 candidates for junior roles to 1–2 candidates for executive positions. • Maintained responsive and professional client support throughout recruitment and ongoing engagements.

Key Achievements:

Managed a portfolio of 400 restaurant accounts, handling approximately 150–200 daily outbound cold calls and inbound client calls. • Maintained frequent client communication and resolved questions, concerns, and escalations to support account continuity. • Used Zoho CRM to maintain client records, track communications, manage workflows, and coordinate follow-ups.

Key Achievements:

Managed recruitment, onboarding, documentation, and employee support across core HR and People & Culture functions. • Coordinated recruitment for public health officers, administrators, accountants, doctors, and nurses. • Coordinated with candidates, employees, hiring managers, and senior leadership to keep recruitment and employee processes on track. • Maintained confidential employee and recruitment records with strong attention to accuracy and privacy.