Customer Support SpecialistCustomer Support Specialist
Mercy
1,000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,000
per month
($6/hour)
Member since October 2026
Profile Description
Customer Support Specialist with over 4 years of experience in customer service across e-commerce and online education. Skilled in email and live chat support, CRM management, order tracking, issue resolution, and customer relationship management. Experienced in handling high volumes of inquiries, maintaining accurate records, and delivering timely, professional support. Committed to improving customer satisfaction and providing reliable support that helps businesses grow.
Top Skills
Email Support · 4 yearsTechnical Support · 4 yearsTicket Management · 3 yearsLive Chat Support · 2 yearsPhone Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
ShopifyBeginner
Facebook MarketplaceBeginner
TikTok ShopBeginner
Customer Success
Email SupportAdvanced
Technical SupportAdvanced
Ticket ManagementAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Social Media SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
LiveChatBeginner
Sales & Business Development
B2C SalesBeginner
B2B SalesBeginner
Cold Email OutreachBeginner
Sales Funnel ManagementBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
Zoho CRMBeginner
Apollo.ioBeginner
Virtual Assistance & Admin
Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
AsanaBeginner
Monday.comBeginner
NotionBeginner
ClickUpBeginner
TrelloBeginner
Work Experience
Customer Service Representative
Uptownie
Apr 2023 - May 2024
Ticket ManagementSocial Media SupportEmail SupportTechnical SupportFacebook MarketplaceShopifyLiveChat
Learner Support Advisor
My Free Course
May 2024 - Jul 2016
Email SupportPhone SupportTechnical SupportLive Chat SupportCold Email OutreachSales Funnel ManagementWarm Outreach & Appointment SettingClickUpAsanaCalendlyDocument ManagementData EntryEmail ManagementCalendar Management
Quick Stats
Age27 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒
Visible to employers on Pro and Enterprise plans. Upgrade your plan to view portfolios.