Communication Officer| Customer Care Specialist

Shalom

900/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Communications Officer with a Bachelor of Arts in Language and Communication with IT and hands-on experience establishing an NGO’s communications function. Demonstrated ability to translate community experiences and program interventions into compelling narratives that humanize development work, amplify beneficiary voices, and communicate organizational impact. Experienced in producing organizational publications, documenting field experiences, and developing multimedia materials for diverse aud...

Top Skills

Research & Information Gathering · 6 yearsData Entry · 5 yearsLead Generation · 5 yearsAccount Management · 4 yearsLead Management · 4 years

Skills & Expertise

Sales & Business Development

Lead GenerationExpert
Account ManagementAdvanced
ZoomInfoAdvanced
Proposal WritingAdvanced
Zoho CRMIntermediate
B2B SalesIntermediate
B2C SalesBeginner

Marketing & Growth

LinkedIn AdsAdvanced
Content MarketingAdvanced
ChatGPT for MarketingIntermediate
Google AdsIntermediate

Virtual Assistance & Admin

Research & Information GatheringExpert
Data EntryExpert
Executive Assistant ServicesAdvanced
Personal Assistant ServicesBeginner

Customer Success

Social Media SupportAdvanced
Ticket ManagementAdvanced
Lead ManagementAdvanced
Technical SupportAdvanced
Phone SupportAdvanced

Work Experience

Business Development Administrator

SM CONSULTANCY NETWORK

Jan 2024 - Present

Job Responsibilities:

-Coordinate corporate communications, client engagement, and stakeholder relations to enhance brand visibility and business growth. -Develop business proposals, service presentations, and client communication materials aligned with organizational goals. -Manage client correspondence, inquiries, and follow-ups to strengthen relationships and improve customer experience. -Oversee administrative o...

B2C SalesChatGPT for MarketingContent MarketingGoogle AdsProposal WritingB2B SalesSocial Media SupportAccount ManagementLead GenerationLead Management

Business Development Administrator

M-GAS LIMITED

Jan 2023 - Dec 2023

Job Responsibilities:

-Lead and supervise sales teams, driving revenue growth through KPI monitoring, performance coaching, and effective sales management. -Develop and execute customer acquisition, retention, and market penetration strategies to expand regional business opportunities. -Conduct staff coaching, mentoring, and performance evaluations to strengthen productivity, accountability, and sales effectiveness....

B2C SalesTechnical SupportLead ManagementLead GenerationB2B SalesResearch & Information Gathering

Technical Sales Representative

M-GAS LIMITED

May 2022 - Dec 2022

Job Responsibilities:

-Drive sales performance through strategic prospecting, lead generation, customer engagement, and effective conversion strategies. -Conduct customer onboarding and product education to enhance service awareness, adoption, satisfaction, and retention. -Manage customer relationships, sales follow-ups, and engagement initiatives to generate repeat business and referrals. -Maintain accurate custome...

Lead GenerationLead ManagementB2B SalesB2C SalesData EntryTechnical Support

Communications Officer

MAKE ME SMILE INTERNATIONAL - KISUMU

Nov 2020 - Apr 2022

Job Responsibilities:

-Establish and coordinate organizational communications, enhancing brand visibility through strategic storytelling, content development, and media engagement. -Develop beneficiary stories, testimonials, and impact features while ensuring ethical representation and effective community awareness. -Manage social media platforms, developing and publishing engaging content to showcase programme activ...

Content MarketingData EntryProposal WritingSocial Media SupportPhone SupportPersonal Assistant ServicesResearch & Information GatheringTechnical SupportLead ManagementLead Generation

Quick Stats

Age28 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified

Certifications

Sales and Marketing

Education

Bachelor's Degree

Maseno University

2016 - 2020