Shaine

Customer Success Coordinator

Shaine

ID Verified
1,000/mo
Bocaue, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Professional Summary Customer-focused professional with experience in healthcare insurance, fintech, and customer support, specializing in phone, email, and live chat assistance for US and UK customers. Skilled in customer relationship management, account support, issue resolution, appointment coordination, and maintaining accurate customer records. Proficient in tools such as Salesforce, Intercom, Slack, and Twilio, with a strong ability to communicate effectively, manage multiple priorities, ...

Top Skills

Intercom · 2 yearsEmail Support · <1 yearLive Chat Support · <1 yearPhone Support · <1 year

Skills & Expertise

Customer Success

IntercomIntermediate
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner

Work Experience

Customer Support Representative

TaskUs

Mar 2024 - Dec 2025

Live Chat SupportPhone SupportEmail SupportIntercom

Customer Support Representative

Virtual Buddy 24/7

Aug 2022 - Aug 2023

Phone Support

Quick Stats

Age24 years
English LevelConversational
ID VerificationVerified