Customer Service RepresentativeCustomer Service Representative
Shaina
ID Verified$750
per month
($4/hour)
Profile Description
Results-driven and highly organized professional with strong communication, time management, and administrative skills. Proficient in computer systems and experienced in adapting quickly to fast-paced, dynamic work environments. Confident in building rapport with clients, handling professional communications, managing multiple priorities, and delivering exceptional support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
COLD CALLER VA
Verify Debt Solutions
May 2024 - Jun 2026
Key Achievements:
Promoted Tax Relief, Debt Consolidation, Solar Energy, and Home Renovation programs. And engaged with contact list to effectively promote products and services.
Customer Service Representative
Concentrix
Oct 2022 - Apr 2024
Key Achievements:
Managed customer inquiries via phone, ensuring efficient redirection to relevant departments for effective resolution. And processed client payments and generated invoices for outstanding balances, facilitating timely account management.
Social Media Manager - Instagram
Jucel's VA World
Jan 2018 - Jan 2019
Key Achievements:
Managed daily content creation, posting, and community engagement to foster a positive online presence. And engaged with followers, responding to queries in a timely manner to enhance customer service.
Quick Stats
Education
Bachelor's Degree
Mindanao State University - Iligan Institute of Technology
2018 - 2022