Virtual Assistant

Jossel

900/mo
Loay, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and proactive E-Commerce Operations Virtual Assistant with 2+ years of experience in e-commerce workflows, account management, and logistics support at Amazon Operation Services. Proven expertise in backend order fulfillment, inventory management, supplier coordination, and maintaining tracking databases using spreadsheets. Strong background in Accountancy, Business, and Management (ABM) combined with excellent written English communication skills, allowing for seamless coordinat...

Top Skills

Email Support · 2 yearsLive Chat Support · 2 yearsPhone Support · 2 yearsAmazon FBA · <1 yearOrder Fulfillment · <1 year

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
Email SupportIntermediate

E-commerce & Marketplace

Amazon FBABeginner
Order ProcessingBeginner
Order FulfillmentBeginner

Work Experience

Customer Server Associate

Amazon Operation Services Philippines Inc

Aug 2023 - Jul 2025

Key Achievements:

Results-driven E-Commerce Operations and Support Specialist with extensive experience managing high-volume accounts, operational workflows, and cross-functional communications at Amazon. Proven track record of maintaining 99%+ accuracy in risk mitigation, streamlining case resolution processes, and delivering reliable multi-channel support under tight deadlines. Adept at data organization, problem-solving, and utilizing digital tools to optimize day-to-day operations and customer satisfaction.

Live Chat SupportAmazon FBAPhone SupportOrder ProcessingEmail SupportOrder Fulfillment

Quick Stats

Age21 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified

Education

High-school

Holy Trinity Academy of Loay

2023 - 2023