Customer Service Representative

Sebastian

800/mo
Cagayan de oro, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer service professional with over five years of experience managing high volume accounts and finding quick solutions for customers. This journey includes hands on experience as a quality assurance analyst and supervisor, which brings a deep understanding of call standards and customer satisfaction. Known for staying calm in fast paced environments and keeping communication clear, helpful, and friendly.

Top Skills

Phone Support · 5 yearsTicket Management · 5 yearsEmail Support · 3 yearsTechnical Support · 3 yearsLead Management · 1 year

Skills & Expertise

Virtual Assistance & Admin

Email ManagementBeginner
Calendar ManagementBeginner
Executive Assistant ServicesBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Monday.comBeginner

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Email SupportAdvanced
Technical SupportAdvanced
Live Chat SupportIntermediate
Lead ManagementIntermediate

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified

Education

High-school

Regional Science High School

2009 - 2013