Virtual AssistantVirtual Assistant
Schaunne
ID Verified1,000/mo
Baguio City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone
$1,000
per month
($6/hour)
Member since October 2026
Profile Description
Results-driven Customer Support Specialist with 7 years of experience supporting US-based e-commerce stores and global service accounts. Skilled in Gorgias, Willdesk, Shopify, and ShipBob, with a proven track record of maintaining high CSAT scores, resolving complex billing disputes, and tracking order fulfillment quickly. Adept at de-escalation, adhering strictly to SOPs, and delivering empathetic, brand-consistent customer communication
Top Skills
Email Marketing · 3 yearsEmail Support · 2 yearsFreshdesk · 2 yearsPhone Support · 2 yearsShopify · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
ShopifyIntermediate
GorgiasBeginner
Real Estate Operations
Real Estate ListingBeginner
AirbnbBeginner
Specialized Skills
OnboardingBeginner
Coaching & MentoringBeginner
Technical TrainingBeginner
Virtual Assistance & Admin
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Customer Success
Email SupportIntermediate
Technical SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
FreshdeskIntermediate
Design & Creative
CanvaBeginner
Marketing & Growth
Email MarketingAdvanced
Quick Stats
Age29 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Education
Associate's Degree
Cordillera State Institute of Technical Education
2016 - 2018