Customer Service Associate | TelemarketerCustomer Service Associate | Telemarketer
Sarahlee
ID Verified$500
per month
($3/hour)
Profile Description
I have nearly 10 years of experience in customer service, handling chat, email, and phone support, including both inbound and outbound calls. I also have experience in telemarketing and appointment setting for US insurance and Australian real estate accounts, where I handled cold calling, lead qualification, objection handling, appointment setting, and warm transfers. I also spent four years supporting the a travel account, which strengthened my communication, problem-solving, and customer rela...
Work Experience
Cold Caller
Support Squad - India
Aug 2025 - Aug 2026
Key Achievements:
- Conducted high-volume outbound calls to potential customers to generate leads and identify sales opportunities. - Successfully engaged prospects, built rapport, and communicated the value of insurance and real estate services. - Handled objections professionally and maintained engaging conversations with potential clients. - Qualified leads by identifying customer needs, interest, and readiness to proceed. - Facilitated warm transfers of interested insurance prospects to licensed agents for further assistance. - Scheduled in-home visits and digital appraisals for Australian real estate prospects. - Maintained professionalism, persistence, and a positive attitude while meeting daily calling targets. - Adapted communication strategies to different prospects and improved customer engagement through effective questioning and active listening.
Customer Service Associate
Sutherland Global Services
Oct 2016 - Aug 2026
Key Achievements:
- Consistently provided excellent customer service through phone, chat, and email support. - Successfully resolved customer concerns involving returns, refunds, cancellations, and travel-related issues. - Maintained positive customer relationships through effective communication, empathy, and problem-solving. - Efficiently handled multiple customer inquiries while maintaining accuracy and professionalism. - Troubleshot technical issues and navigated various systems to provide timely and effective solutions. - Collaborated with other departments to resolve complex concerns and improve customer satisfaction. - Adapted quickly to new tools, systems, and procedures while maintaining service quality.