Customer services and administrative assistant

sam

1,000/mo
Johannesburg , South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I'm a versatile professional with a career spanning administrative support, customer service, and operations, built across corporate, retail, and entrepreneurial settings. On the administrative side, I've provided executive and office support to directors and cross-functional departments—finance, payroll, procurement, HR, and quality control—managing calendars, correspondence, filing systems, data capture, and inventory control, along with virtual assistant work in remote-friendly environments. ...

Top Skills

Email Support · 3 yearsLive Chat Support · 3 yearsPhone Support · 3 yearsTicket Management · 3 yearsCalendar Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
Phone SupportAdvanced
Ticket ManagementAdvanced
Social Media SupportBeginner
Technical SupportBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
LiveChatBeginner

E-commerce & Marketplace

Order FulfillmentBeginner

Specialized Skills

Contract ReviewBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Research & Information GatheringBeginner

Marketing & Growth

Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
LinkedIn AdsBeginner

Work Experience

Shipping and delivery support

Amazon

Feb 2023 - Jul 2024

Job Responsibilities:

Assisting customers with delays in delivery and drivers in emergencies.

Live Chat SupportEmail SupportPhone SupportSocial Media SupportTicket Management

Quick Stats

Age37 years
English LevelFluent
ID VerificationNot verified

Education

Associate's Degree

Ebsi

2017 - 2019