Customer Service SpecialistCustomer Service Specialist
ruby
ID Verified$1,500
per month
($9/hour)
Profile Description
Customer service professional with 14 years of experience in delivering excellent customer support, building strong customer relationships, and resolving concerns effectively. Passionate about creating positive customer experiences through empathy, clear communication, and a customer-focused approach. Equipped with strong time management, customer service, and problem-solving skills, with the ability to prioritize tasks, handle challenges efficiently, and maintain high service standards. With ex...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Ocean Customer service specialist
MAERSK
May 2019 - Present
Key Achievements:
Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams. Handles incoming customer services queries, issues and exception management
Customer service representative
Teletech
May 2018 - May 2019
Key Achievements:
- assist customer’s queries pertaining to their Qantas frequent flyers rewards and points - guide customer on how to use their rewards points and how to access qantas lounge.