Ruby

Customer Representative, Intake Specialist

Ruby

ID Verified
800/mo
Manila, Philippines
Looking for Part-time
6 hours/day
Availability: US / EU timezone

Profile Description

Results-driven professional with over 6 years of expertise spanning BPO operations, client retention, technical support, and AI data annotation. Proven track record in law firm intake coordination, financial retention management, and digital campaign support. Combines strong analytical problem-solving and communication skills with hands-on experience in training LLMs, delivering exceptional service, and optimizing operational workflows.

Top Skills

Live Chat Support · 3 yearsCanva · 2 yearsEmail Copywriting · 2 yearsEmail Support · 2 yearsLogo Design · 2 years

Skills & Expertise

AI & Automation

Data LabelingIntermediate
A/B Testing for MLIntermediate

Content & Writing

Email CopywritingIntermediate

Customer Success

Live Chat SupportAdvanced
Social Media SupportIntermediate
Email SupportIntermediate
LiveChatBeginner
CrispBeginner

Data & Analytics

A/B TestingBeginner

Design & Creative

CanvaIntermediate
Logo DesignIntermediate

Finance & Accounting

BookkeepingIntermediate

Human Resources

TimekeepingIntermediate

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
Content StrategyBeginner

Real Estate Operations

AirbnbBeginner

Sales & Business Development

B2B SalesIntermediate
Cold Email OutreachIntermediate
Cold CallingIntermediate
SalesforceBeginner

Specialized Skills

Terms & ConditionsBeginner
OnboardingBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Monday.comBeginner
LinearBeginner

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified