Customer Service SpecialistCustomer Service Specialist

Job Responsibilities:

Process Debit Card Fraud Claims: Review and handle claims submitted by cardholders. Classify Appropriately: Determine the correct category or type of fraud for each case. Decision Making: Assess evidences and decide whether the claim is VALID or INVALID.

Job Responsibilities:

Maintained clear audit trails for settlement processes and reconciliations. Investigated and resolved discrepancies by coordinating with internal teams via email, chat, and virtual meetings. Delivered work on time under strict deadlines, demonstrating strong remote- readiness.

Job Responsibilities:

Handled high-volume inbound calls across UK. Assisted customers via phone banking, Online, Chat support and Lost and Stolen Queues. Take ownership of cases, investigate discrepancies, and provide clear solutions. Identify opportunities to promote relevant banking products when beneficial to the customer.

Job Responsibilities:

Provide one-on-one coaching sessions with associates to improve communication, accuracy, and compliance. Collaborate with team leaders to identify underperforming associates and create action plans. Prepare weekly quality reports highlighting trends, root causes, and recommendations.

Job Responsibilities:

Responds to customer enquiries via phone and email, ensuring clear and professional communication. Resolve issues at first contact whenever possible, including order tracking, returns, refunds, and cancellations.