Remote Customer SupportRemote Customer Support
Jennifer
$1,100
per month
($6/hour)
Profile Description
Customer and Technical Support professional with over five years of experience supporting business and residential clients from June 2019 to May 2025. Experienced in technical troubleshooting, customer communication, service coordination, appointment scheduling, technician coordination, account-related concerns, and sales support. Comfortable managing multiple tasks, following established processes, and providing professional customer support remotely.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Technical Support & Sales Representative II
VXI Global Holdings
Sep 2023 - May 2025
Key Achievements:
• Provided technical support for internet, TV, and phone services while assisting customers with account and connectivity concerns. • Performed troubleshooting to identify and resolve customer technical and service-related issues. • Scheduled technician appointments when on-site support was required and coordinated service needs with customers. • Supported phone line sales while maintaining a positive customer experience and efficient issue resolution.
Technical Support Representative
Alorica Inc.
Apr 2021 - Dec 2022
Key Achievements:
Provided technical and customer support for residential clients with internet, TV, and accountrelated concerns. • Performed troubleshooting and guided customers through appropriate support solutions. • Scheduled technician visits when on-site assistance was required. • Maintained clear and professional communication to resolve issues efficiently and support customer satisfaction.
Field Service Coordinator
iOPEX Technologies
Jun 2019 - Mar 2020
Key Achievements:
• Handled service coordination and scheduling for onsite technicians supporting business clients. • Supported clients including offices, schools, and healthcare facilities. • Managed service requests related to equipment issues and coordinated technician appointments. • Maintained timely communication between clients and technicians to support efficient service operations.
Quick Stats
Education
High-school
ERIS
2014 - 2015