Real Estate Virtual AssistantReal Estate Virtual Assistant

Key Achievements:

• Conducted 100-150 outbound calls daily to expired listing homeowners, qualified seller leads, and scheduled listing appointments. • Maintained CRM records, followed up on activities, and prospected campaigns using Follow Up Boss and Espresso Agent. • Drafted Exclusive Seller Brokerage Engagement Agreements using Brokermint and prepared CMAs for listing support. • Researched properties using MLS, RPR, Zillow, and Whitepages to verify property and contact information. • Executed voice and SMS campaigns using SlyBroadcast and SlyText and provided daily activity reports. • Handled inbound calls through RingCentral while providing professional customer service and timely follow-up

Key Achievements:

Managed acquisition activities from lead generation through contract execution. • Communicated with homeowners and qualified leads and supported negotiations for off-market investment opportunities. • Performed ARV analysis, comparable sales research, repair estimates, and property research. • Coordinated rental property operations including tenant communication, leasing, maintenance, vendor scheduling, and utilities. • Listed and managed rental properties on rental platforms (Zillow, Turbotenant, etc.), including preparing and updating property listings. • Served as the main point of contact for rental property inquiries, responding to prospective tenants and providing information about available properties.

Key Achievements:

Handled escalated customer concerns involving refunds, orders, deliveries, and other account or purchase-related problems. • Assisted customers by phone, email, and live chat while providing clear explanations and appropriate resolutions. • Reviewed customer issues, researched order details, and followed company procedures to resolve cases accurately and professionally. • Managed difficult or sensitive cases while maintaining a customer-focused approach and accurate case documentation.