Customer and Technical Support SpecialistCustomer and Technical Support Specialist
Romeo
ID Verified$880
per month
($5/hour)
Profile Description
Customer service and technical support professional with more than 10 years of experience, including roles at JPMorgan Chase, Dreamscape Networks, Sykes Asia, and Convergys. Skilled in assisting customers and providing technical support. Brings a broad background across service environments, a dependable customer focused approach, and a willingness to learn and grow with a team.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Fraud Specialist 2
JP Morgan Chase & Co
Oct 2023 - Oct 2026
Job Responsibilities:
Customer support for declined transaction, maintain security on customer's debit and credit card, identify fraud and account take over
Technical Support 3
Newfold Digital
Nov 2020 - Sep 2023
Job Responsibilities:
Customer and Technical support, Domain, Email and Web hosting support
Technical Support
Sykes Asia
Sep 2017 - Apr 2020
Job Responsibilities:
Technical support for ISP, do trouble shooting for internet, modem issue, dispatch technician for line problems
Customer Support Specialist
Convergys
Jul 2012 - Aug 2015
Job Responsibilities:
Customer support for a Telco, answer customer inquiries, billing, disputes, refunds, plans, upselling plans and phones
Quick Stats
Education
High-school
Immaculate Heart of Mary Academy
1998 - 2002