Customer service Support, Appointment setterCustomer service Support, Appointment setter

Key Achievements:

Generate and qualify leads by contacting businesses and identifying potential needs for commercial cleaning services. 2026 • Make outbound calls to prospective clients, introduce the company’s cleaning services, and communicate the value of an on-site walkthrough and free quote. • Engage prospects professionally, respond to initial questions and objections, and encourage interested decision-makers to consider a service assessment. • Schedule prospect appointments and coordinate suitable times for a cleaning manager to visit the business location. • Maintain clear notes on outreach, prospect responses, and appointment details to support follow-up and lead tracking

Key Achievements:

Assist members with benefits, coverage, eligibility, deductibles, copays, and coinsurance inquiries. • Research and resolve medical claims, billing, payment, and coverage concerns. • Verify eligibility and plan benefits; communicate clearly with members and healthcare providers. • Document interactions accurately and follow HIPAA, client, and company requirements.

Key Achievements:

Respond to customer inquiries through phone, email, chat, and other channels; resolve concerns or escalate when needed. • Document interactions and resolutions accurately while maintaining confidentiality. • Meet customer satisfaction, productivity, response-time, quality, and other performance targets.

Key Achievements:

Review user-generated content for compliance with company policies and community guidelines. • Identify policy-violating material, take appropriate action, and escalate complex or high-risk cases. • Maintain accuracy, confidentiality, and productivity while documenting moderation decisions

Key Achievements:

Handle customer calls and account inquiries after completing required verification. • Resolve service and billing complaints, explain products and procedures, and refer unresolved concerns to appropriate departments. • Maintain accurate records of customer interactions, complaints, and actions taken.

Key Achievements:

Troubleshoot software, system, hardware, internet, connectivity, and account-related issues through phone, chat, or email. • Provide step-by-step solutions, document troubleshooting and resolutions, and escalate complex issues when necessary.

Key Achievements:

Handle inquiries about products, services, accounts, and policies through phone, email, and other channels. • Resolve customer concerns, process requests and account updates, and document issues and outcomes accurately. • Meet customer satisfaction, response-time, productivity, and quality standards.