IT Service HelpdeskIT Service Helpdesk
Romulo
ID Verified$1,300
per month
($7/hour)
Profile Description
provides centralized technical support to employees or customers, acting as the first point of contact for troubleshooting issues and manage incidents (errors/failures), handle service requests (software installs, account setup), and ensure efficient resolution, often using ticketing systems and knowledge
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
Work Experience
IT Engineer
Cybertools
May 2025 - Apr 2026
Key Achievements:
Provide Level 1 and Level 2 technical support, resolving hardware, software, Microsoft 365, and network issues including VPN, DNS, and Wi-Fi connectivity. Manage user accounts, access, and licensing through Microsoft Entra ID, handle support tickets efficiently, escalate complex cases, and document solutions while guiding users to ensure reliable system performance and minimal downtime.