CSR | Sales | Cold Calling | Chat Support | Virtual AsstCSR | Sales | Cold Calling | Chat Support | Virtual Asst

Key Achievements:

Made 800–1,000 outbound cold calls per 8-hour shift, and averaged 5–8 qualified transfers per day against a 5–10 daily target, contributing to 35–40 transfers per week.

Key Achievements:

• Handled 50–80 inbound calls daily during peak season, resolving service requests, appointment scheduling, service issues, and account concerns for US residential customers. • Met KPIs for customer satisfaction (CSAT), Average Handle Time (AHT), schedule adherence, and attendance

Key Achievements:

• Managed 50–100 inbound calls daily, identifying customer needs and converting inquiries into sales through product knowledge and consultative selling; hit 3–5 sales conversions per day. • Supported outbound sales with about 100 auto-dialed calls per day, securing at least 5 outbound conversions daily through needs assessment and objection handling

Key Achievements:

• Placed 100–150 outbound calls per 8-hour shift to identify prospective clients and generate leads for a freelance marketplace and talent solutions platform. • Generated and qualified warm and cold leads against a target of 3–5 leads per day through prospecting, follow-up calls, and lead nurturing. • Logged prospect interactions, updated lead statuses, and organized follow-ups to keep the pipeline accurate and current.

Key Achievements:

• Supported users across voice, live chat, and email with account management, billing concerns, and credit-related inquiries, handling about 50–80 calls daily. • Verified customer identity in Persona and investigated account issues using Metabase, troubleshooting accurately while maintaining a positive customer experience.

Key Achievements:

• Supported reservations, booking changes, and service requests across channels: 50+ inbound calls daily, 30–50 live chats when assigned, and 70+ email cases. • Adapted to shifting channel assignments and workloads while balancing response time, case accuracy, and customer satisfaction; kept clear case documentation.