Virtual AssistantVirtual Assistant
Robert
$950
per month
($5/hour)
Profile Description
I have a background in Customer service, with expertise in e-commerce, telecommunications, and technical concerns. I worked as an Email associate where I answer emails of customers regarding their online shopping account or with their orders . Also, I worked as a customer service representative handling a Telecommunications account which is an international account. I am taking inbound calls, answering the customer's concerns and questions, regarding their rate plans, and accounts, explaining th...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Finance & Accounting
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Insurance Virtual Assistant Specialist
Insurance Back Office Solutions System
Feb 2024 - Present
Job Responsibilities:
In this role, I was dedicated to supporting a broker by managing a variety of tasks. My primary responsibility involved visiting various insurance websites to generate quotes for customers or insured individuals. After gathering the necessary information, I would analyze the results, provide my insights, and deliver a comprehensive summary to the broker. This role allowed me to enhance my attentio...
Email Associate
Transcosmos Asia Philippines
Aug 2019 - Present
Job Responsibilities:
In this role, I was responsible for addressing customers' concerns, questions, and issues via email, ensuring responses were delivered within the specified time frame and in adherence to the service level agreement.
Customer Experience Representative
Alorica
Feb 2022 - Jun 2023
Job Responsibilities:
This role involved handling inbound calls, assisting customers with their rate plans, bills, online accounts, and performing basic troubleshooting. After six months, I was selected to undergo training for a promotion, which enabled me to handle advanced technical concerns and provide solutions to more complex customer issues.