Technical Product SpecialistTechnical Product Specialist
Robert
600/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$600
per month
($3/hour)
Member since November 2026
Profile Description
I have over 10 years of experience in the BPO industry, including 5 years in a Subject Matter Expert role and hands-on experience in technical product support. I currently support international clients, providing Tier 1 and Tier 2 technical assistance for software, hardware, networking, and system-related issues. My experience includes troubleshooting, incident management, ticket handling and escalation, remote support, and working with tools such as Zendesk, ServiceNow, Jira, Microsoft 365, and...
Top Skills
Email Support · 10 yearsLead Management · 10 yearsLive Chat Support · 10 yearsLiveChat · 10 yearsPhone Support · 10 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
GitHub CopilotBeginner
Workflow AutomationBeginner
Customer Success
Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Video SupportExpert
Technical SupportExpert
Lead ManagementExpert
ZendeskExpert
LiveChatExpert
Quick Stats
Age41 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified