Customer Technical Support VACustomer Technical Support VA

Key Achievements:

- Prepared and reviewed residential purchase offer documents, ensuring accuracy, completeness, and compliance with client requirements before submission. - Served as the primary point of contact for clients via WhatsApp, providing timely updates and coordinating document revisions. - Coordinated property showings between buyers and listing agents, managing schedules and ensuring smooth communication. - Maintained accurate and organized CRM records, including client information, property details, showing schedules, and transaction updates.

Key Achievements:

1. Provided professional phone and email support, resolving software and account related inquiries while delivering exceptional customer service. 2. Maintained accurate customer records, documented support cases, and updated CRM data with strong attention to detail.

Key Achievements:

- Reviewed and screened candidate resumes to identify qualified applicants aligned with job requirements and hiring criteria. - Created and published job advertisements across multiple job boards to attract qualified candidates. - Maintained accurate applicant records, tracked candidate pipelines, and ensured proper recruitment documentation. - Managed candidate communications and coordinated interview scheduling with recruiting partners to support an efficient hiring process.

Key Achievements:

- Assisted customers with billing inquiries, payment processing, and account-related concerns while ensuring compliance with company policies and procedures. - Provided technical support by troubleshooting internet, telephone, network, and connectivity issues to deliver timely and effective resolutions. - Documented customer interactions, monitored support cases, and maintained accurate records using internal CRM and ticketing systems. - Delivered excellent customer service through professional phone communication, active listening, and effective problem-solving in a high-volume call center environment.