Reynald

Virtual Assistant, Client Support, lead generation and Sales

Reynald

ID Verified
700/mo
Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated and results-driven virtual professional with over 8 years of experience in the BPO industry, specializing in customer service, sales, technical support, retention, and team leadership. Experienced in working remotely, managing customer interactions, maintaining accurate records, and supporting daily operations using CRM systems, Microsoft Excel, Google Workspace, Salesforce, and collaboration tools. Known for strong communication, organization, and problem-solving skills, with the abil...

Top Skills

B2C Sales · <1 yearData Entry · <1 yearEmail Support · <1 yearExecutive Assistant Services · <1 yearLead Generation · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner

E-commerce & Marketplace

ShopifyBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner

Virtual Assistance & Admin

Executive Assistant ServicesBeginner
Data EntryBeginner

Sales & Business Development

Lead GenerationBeginner
B2C SalesBeginner
SalesforceBeginner

Work Experience

Team Manager

Sutherland Global Services Inc.

Jun 2025 - Oct 2026

Key Achievements:

Led a high-performing customer service team, consistently achieving KPI, quality, and customer satisfaction goals through effective coaching, performance management, and employee development.

Phone SupportTechnical SupportProduct Listing OptimizationSocial Media SupportEmail SupportB2C SalesLead GenerationLead ManagementOrder ProcessingExecutive Assistant ServicesShopifyData EntrySalesforce

Quick Stats

Age35 years
English LevelConversational
ID VerificationVerified
Portfolio
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