Customer Service and Administrative VACustomer Service and Administrative VA

Key Achievements:

• Managed correspondence for 26 homeroom families across email and digital messaging platforms, serving as primary point of contact and resolving concerns with timely updates. • Maintained organized electronic and physical records, schedules, and reporting documentation for 256 learners across multiple grade levels. • Updated and reconciled student records in MS Excel and internal grading systems, meeting strict school-wide submission deadlines with error-free accuracy. • Prepared presentations, reports, announcements, and administrative documents using Canva, Microsoft Office, and Google Workspace to support school-wide communications.

Key Achievements:

• Processed high volumes of customer transactions daily with zero-error accountability in a fast-paced retail environment. • Resolved customer complaints directly using active listening and clear communication, de-escalating issues to reach satisfactory outcomes. • Performed end-of-day financial reconciliation, flagging and resolving transactional discrepancies immediately to maintain operational accuracy.