Customer Support & Operations SpecialistCustomer Support & Operations Specialist
Rafael
ID Verified700/mo
Manila, Philippines
Looking for Part-time
5 hours/day
Availability: US timezone
$700
per month
($4/hour)
Member since October 2026
Profile Description
5 years of experience in customer service and collections, specializing in payment processing, CRM management, report preparation, and professional client communication.
Top Skills
Calendar Management · 5 yearsEmail Support · 5 yearsFreshdesk · 5 yearsLive Chat Support · 5 yearsPhone Support · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Ticket ManagementExpert
ZendeskExpert
FreshdeskExpert
LiveChatIntermediate
Virtual Assistance & Admin
Calendar ManagementExpert
Email ManagementAdvanced
Data EntryIntermediate
Document ManagementIntermediate
Work Experience
Customer and Collection Specialist
FSA Group Limited
Mar 2026 - Present
Key Achievements:
At EBP Money, I manage customer accounts, process and schedule payments, maintain accurate records in Excel, prepare reports, communicate with clients through email, and arrange payment plans based on clients’ financial situations.
FreshdeskEmail SupportTicket ManagementData EntryEmail ManagementPhone SupportDocument Management
Quick Stats
Age26 years
English LevelFluent
ID VerificationVerified
Portfolio
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