Rachelle

Virtual Assistant

Rachelle

ID Verified
528/mo
Pamplona, Negros Oriental, Philippines
Looking for Part-time
6 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced and adaptable professional with over 7 years of experience in customer service, client support, logistics, and business development. Skilled in handling customer concerns, managing information, email communication, data entry, and administrative support. A reliable, organized, and fast learner who values quality work, teamwork, and customer satisfaction. Always eager to learn new skills and contribute to business success.

Top Skills

Phone Support · 6 yearsTechnical Support · 6 yearsEmail Support · 4 yearsOrder Processing · 3 yearsShopify · 3 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Meeting CoordinationBeginner
Research & Information GatheringBeginner
Data EntryBeginner
BasecampBeginner

Sales & Business Development

Lead GenerationBeginner
Cold Email OutreachBeginner
Linkedin OutreachBeginner
Cold CallingBeginner

E-commerce & Marketplace

ShopifyAdvanced
Order ProcessingAdvanced
WooCommerceBeginner
Order FulfillmentBeginner

Customer Success

Phone SupportExpert
Technical SupportExpert
Email SupportAdvanced

Work Experience

Business Development Representative

Yokly

Feb 2025 - Apr 2025

Job Responsibilities:

• Reached out to potential clients to generate leads and set appointments. • Managed client information and supported sales follow-ups. • Helped qualify leads and contributed to team sales goals.

Process Associate

Visaya Knowledge Process Outsourcing Corporation

Aug 2019 - Feb 2024

Job Responsibilities:

• I was part of the Escalation Team for a Logistics Account. • I was an email approver (quality analyst). • I have worked directly with clients.

Provider Services Representative II

TeleTech Customer Care Management Philippines Inc.

Sep 2018 - Feb 2019

Bid Specialist

SPi CRM Inc.

Apr 2015 - Jul 2015

Customer Service Representative

Qualfon Philippines Inc.

Oct 2013 - Mar 2015

Job Responsibilities:

I was part of the Tier 2 Supervisor's Group (Executive Resolution Department) for a Telecommunication account.

Quick Stats

Age34 years
English LevelConversational
Other Languages
EnglishConversational
Tagalog/FilipinoBasic
ID VerificationVerified

Certifications

Bachelor of Science in Information Technology

Education

Associate's Degree

Negros Oriental State University

2008 - 2010