Customer Service SupportCustomer Service Support
Rachelle
ID Verified$1,200
per month
($7/hour)
Profile Description
I have worked at iQor being a customer service executive myself and then as a Call Center Team Lead. I have been lauded for my multitasking skills, communication abilities, and leadership skills. In several roles, I was accountable for coaching and training employees, completing weekly tasks, and managing my team's performance. At my workplace, for my dedication and commitment, I earned the Top Team Leader award every quarter from 2021 - 2025. In my previous role, I developed solid organization...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
E-commerce & Marketplace
Customer Success
Work Experience
Project Manager
The Brandit Agency
Aug 2026 - Oct 2026
Key Achievements:
Processed customer orders through dropshipping. Tracked projects from start to finish. Follow-up with vendors and customer. Update timelines.
Team Leader
Iqor Iloilo
Oct 2019 - Aug 2026
Key Achievements:
Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff. Evaluated team performance and provided constructive feedback to improve daily goal achievement. Audit and coach agents once every week. Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.