Medical Virtual Assistant, Customer Service SpecialistMedical Virtual Assistant, Customer Service Specialist
Rachel
$2,500
per month
($14/hour)
Profile Description
Hi, my name is Rachel Faith Sebastian, and I am currently based in the Philippines. I am a Registered Nurse who successfully transitioned into the corporate world. I have nearly 19 years of customer service experience across the telecommunications, healthcare, billing, and banking industries. I worked with Cigna Healthcare for almost two years, where I handled insurance verification, as well as claims processing for healthcare providers. During this role, I became proficient in using tools suc...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Virtual Assistance & Admin
Specialized Skills
Work Experience
Customer Service and Triage Operator
Catskill Veterinary Services
Jul 2026 - Oct 2026
Key Achievements:
Schedule appointments Perform outbound confimation calls and callbacks. Process scans. Utilize Ezyvet systems to accurately document patient information, medical history, and treatment plans. takes Incoming calls
Enrollment coordinator
Mirra Healthcare
Jul 2025 - Jun 2026
Key Achievements:
Process Enrollment applications. Process incoming events and fax documents via medsender TOOLS: Enrollment system, Uniportal, Medsender, Xima
Quick Stats
Education
Bachelor's Degree
Metropolitan Hospital College of Nursing
2003 - 2007