Customer Service RepresentativeCustomer Service Representative
Rica
ID Verified$800
per month
($5/hour)
Profile Description
I am a customer service professional with experience in travel assistance, guest services, chat support, and accommodation reservations. My background includes working with Teleperformance, Intouch CX, and Airbnb, assisting customers and guests with bookings, reservation changes, cancellations, and accommodation-related concerns. I am adaptable, motivated, and willing to learn new systems and processes. I value effective communication, teamwork, and providing helpful support to customers. I am ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Support Ambassador
TDCX
Jan 2024 - Oct 2024
Key Achievements:
* Assisted guests with Airbnb accommodation-related concerns. * Helped address problems arising during guests’ stays. * Focused on providing guest assistance and supporting guest satisfaction.
Guest Experience Specialist
Intouch CX
Aug 2020 - Dec 2022
Key Achievements:
* Provided chat support for guests with accommodation reservations worldwide. * Assisted guests using Airbnb, [link hidden], and Vrbo. * Helped customers with reservation-related inquiries and concerns.
Customer Service Representative
Teleperformance
May 2018 - Apr 2020
Key Achievements:
* Assisted passengers with flight bookings, changes, and cancellations. * Supported car rental and hotel reservations. * Worked with Travelocity, Expedia, Orbitz, and CheapTickets.
Quick Stats
Education
High-school
Mandaue City Comprehensive NHS
2011 - 2015