Customer Service Specialist/ Collection SpecialistCustomer Service Specialist/ Collection Specialist
Quillao
$800
per month
($5/hour)
Profile Description
edicated and adaptable professional with nearly 4 years of experience in customer service, collections, and client support through chat and phone channels. Skilled in communication, problem-solving, negotiation, multitasking, and handling customer concerns while maintaining service quality and customer satisfaction. Experienced in administrative tasks, performance reporting, and data collection, with additional training in Virtual Assistance and knowledge of tools such as Google Workspace, Canva...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Specialized Skills
Work Experience
Process Developer Collection
Genpact Services LLC
Jan 2025 - Present
Key Achievements:
Skilled in debt collection, payment negotiation, customer communication, and objection handling. Experienced in account verification, data collection, and accurate documentation, with strong problem-solving, attention to detail, time management, and the ability to handle challenging customer interactions professionally while meeting collection targets.
Customer Service Professional
TaskUs
Dec 2021 - Jan 2025
Key Achievements:
Experienced in customer service, skilled in handling customer inquiries and resolving concerns through chat, email, and phone support. Strong in communication, active listening, problem-solving, and multitasking, with the ability to manage multiple customer interactions while maintaining service quality, professionalism, and customer satisfaction. Was able to be an SME after being a top performing within a whole quarter.
Quick Stats
Education
High-school
Jabez Christian School
2018 - 2020