Customer Service & Administrative ProfessionalCustomer Service & Administrative Professional

Key Achievements:

Facilitated structured peer-assisted Supplemental Instruction (SI) sessions to help students understand difficult course content and strengthen their study strategies. • Planned and prepared session activities, practice questions and learning materials aligned with module content and lecturer guidance. • Encouraged collaborative learning, critical thinking and active participation to build student confidence and support academic performance. • Maintained accurate attendance registers, session plans and reports for programme monitoring and review. • Collaborated with the SI coordinator and attended leader training and debriefs, giving feedback on common student challenges. • Communicated clearly and professionally with students, adapting explanations to different learning needs.

Key Achievements:

Provided professional customer service and resolved account-related queries in a banking environment. • Opened and maintained client accounts while ensuring documentation met FICA and internal compliance requirements. • Processed cash and card transactions accurately while following banking security and cash-handling procedures. • Assisted clients with banking products, services, loan applications and affordability assessments. • Educated clients on digital banking platforms and self-service solutions. • Maintained accurate administrative records and reports supporting audit and compliance requirements. • Supported branch operations by meeting daily service and operational targets.

Key Achievements:

Managed daily cash-flow operations and supported liquidity management across multiple business units. • Monitored, reconciled and reported on bank accounts and transactional activities. • Managed EFT processing, payment approvals and internal fund transfers. • Prepared and reviewed cash-flow forecasts and identified financial trends and potential risks. • Liaised with banking institutions to resolve queries and maintain effective banking relationships. • Reconciled treasury accounts and investigated financial discrepancies and variances. • Maintained accurate treasury records and supporting documentation. • Implemented and maintained internal controls in accordance with financial policies. • Supported audit processes by providing required documentation and reports. • Collaborated with finance, compliance and operations teams and mentored junior treasury staff. • Assisted with month-end and year-end treasury activities and process improvement

Key Achievements:

Coordinated vehicle bookings, repair schedules, client appointments and job documentation. • Liaised with insurance companies regarding claims, approvals and assessments. • Processed invoices, quotations and purchase orders for parts and services. • Maintained accurate operational records and assisted with stock control and ordering. • Coordinated communication between technicians, suppliers and clients. • Prepared daily and weekly reports covering workflow, costs and outstanding jobs.