Content Moderator | Quality Assurance Analyst

Princess

700/mo
General Santos City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and reliable professional with experience as a Quality Analyst in Content Moderation, specializing in data accuracy, quality assurance, compliance, documentation, and performance evaluation. Proficient in Microsoft Excel, Google Sheets, and Confluence, with a background in Customs Administration, cargo documentation, and e-commerce support. Adaptable, organized, and committed to maintaining accurate records, meeting deadlines, and supporting efficient business operations.

Top Skills

Blog Writing · <1 yearCalendar Management · <1 yearCanva · <1 yearCapCut · <1 yearContentful · <1 year

Skills & Expertise

Content & Writing

ContentfulBeginner
Editorial Calendar ManagementBeginner
Blog WritingBeginner

Customer Success

Email SupportBeginner
Social Media SupportBeginner
FreshdeskBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

TikTok ShopBeginner
Inventory ManagementBeginner
Order ProcessingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner

Work Experience

Quality Analyst

Reflex Media Inc.

Feb 2026 - Sep 2026

Key Achievements:

1. 10–12 Agents Audited Daily: Conducted daily quality audits of 10–12 content moderation agents to assess decision accuracy, policy compliance, and adherence to review guidelines. 2. 50 Member Reports per Agent Weekly: Audited member reports to evaluate moderation accuracy and compliance with established policies. 3. 250 Content Audits per Agent Weekly: Supported quality monitoring by evaluating moderation decisions against established quality standards. 4. Productivity and Quality Tools: Used Microsoft Excel, Google Sheets, and Confluence to document audit findings, maintain records, and support performance reporting.

ContentfulEmail SupportExcel (Advanced)Google Sheets (Advanced)FreshdeskDocument ManagementData Entry

Quick Stats

Age23 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒

Education

Bachelor's Degree

Mindanao Polytechnic College

2024 - 2025