Virtual Assistant / Fraud AnalystVirtual Assistant / Fraud Analyst
princess
ID Verified$750
per month
($4/hour)
Profile Description
Results-driven professional with experience in sales, cold calling, customer service, appointment setting, and fraud analysis. Skilled in communication, lead generation, customer relationship management, problem-solving, and data entry. Proficient in computer operations and online tools, with a strong ability to adapt to new systems, work independently, and meet performance targets. Reliable, detail-oriented, and committed to providing excellent service and contributing to business growth.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Fraud Analyst / Customer Service Representative
Amazon
May 2023 - Nov 2025
Key Achievements:
• Reviewed and analyzed transactions to help identify potentially fraudulent activity. • Provided customer support through phone, chat, and email. • Handled customer questions, concerns, and escalations professionally. • Maintained accurate records and followed company policies and procedures. • Worked with relevant teams to resolve issues and support process improvements.
Technical Support Representative
VXI
Nov 2021 - Aug 2022
Key Achievements:
• Provided technical support for customer issues via phone, chat, and email. • Assisted customers with product setup, troubleshooting, and account concerns. • Documented customer interactions and followed established procedures. • Worked to maintain customer satisfaction and meet performance expectations.
Quick Stats
Certifications
Education
Bachelor's Degree
World Citi Colleges
2022 - 2026