Customer Support and Administrative Support Virtual AssistanCustomer Support and Administrative Support Virtual Assistan
Precious
ID Verified$850
per month
($5/hour)
Profile Description
Results-driven Customer Service and Administrative Support Professional with experience at Tech Mahindra, Amazon, and Conduent. Skilled in customer communication, problem-solving, email and chat support, data entry, and Microsoft Excel. Experienced in handling customer inquiries, resolving concerns, and performing administrative tasks with accuracy and efficiency. Adaptable, detail-oriented, and committed to delivering excellent customer service while supporting business operations.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Experience Associate Level 3
Conduent (Marriot International)
Mar 2025 - Oct 2026
Key Achievements:
Worked as a Customer Experience Associate Level 3 at Conduent, initially handling sales inquiries and assisting guests with hotel room reservations, booking modifications, and cancellations. After six months, I was promoted to Call Coach, responsible for presenting daily agent performance reports, monitoring key performance metrics, and providing insights to support agent development, improve productivity, and maintain service quality
Customer Service Associate
Amazon Philippines
Aug 2023 - Nov 2024
Key Achievements:
Worked as a Customer Service Associate at Amazon, assisting customers with orde processing, order tracking, and delivery-related inquiries through phone and chat support. Handled refund requests for damaged items, provided timely resolutions to customer concerns, and ensured a positive customer experience by delivering efficient and protessional service in accordance with company policies
Customer Service Associate
Tech Mahindra (Target US Account)
Aug 2021 - May 2023
Key Achievements:
Handled customer inquiries through phone and email, processing refunds and replacements for order-related issues, and resolving customer concerns efficiently. Experienced as a Gift Card Specialist, assisting with balance inquiries, investigating suspected gift card scams, facilitating gift card closure or deactivation, and processing refund requests while ensuring customer satisfaction and compliance with company policies.