Phylis

Customer service representative

Phylis

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US timezone

Profile Description

I am a hardworking, reliable, and motivated individual who is eager to learn new skills and grow professionally. I value teamwork, honesty, and good communication. I am open to new opportunities, flexible working environments, and challenges that will help me gain experience, improve my abilities, and contribute positively to the success of an organization.

Top Skills

Lead Management · 4 yearsLiveChat · 4 yearsSocial Media Support · 4 yearsTikTok Growth · 4 yearsAirtable · 3 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
CalendlyAdvanced
Monday.comAdvanced
NotionAdvanced
TrelloAdvanced
JiraAdvanced
LinearAdvanced
AirtableAdvanced
CodaAdvanced
Personal Assistant ServicesIntermediate
ClickUpIntermediate

Customer Success

Social Media SupportAdvanced
Lead ManagementAdvanced
LiveChatAdvanced
Live Chat SupportAdvanced
Email SupportAdvanced
Technical SupportAdvanced
ZendeskAdvanced
FreshdeskAdvanced
Help ScoutAdvanced
Customer.ioAdvanced
Phone SupportIntermediate
Video SupportIntermediate
Ticket ManagementIntermediate
CrispIntermediate
IntercomBeginner

Marketing & Growth

TikTok GrowthAdvanced
Google AdsAdvanced
TikTok AdsAdvanced
Content MarketingAdvanced
Conversion Rate OptimizationAdvanced
Facebook Business ManagerAdvanced
ChatGPT for MarketingAdvanced
Email MarketingAdvanced
Content StrategyAdvanced
LinkedIn OptimizationAdvanced
Hootsuite/BufferAdvanced
LinkedIn AdsIntermediate
Meta Ads (Facebook/Instagram)Intermediate
Pinterest AdsIntermediate
Google Tag ManagerIntermediate
Product HuntIntermediate
Community ManagementIntermediate
Twitter/X ManagementIntermediate
Social Media AnalyticsIntermediate
User-Generated ContentIntermediate
HubSpotIntermediate
MailchimpIntermediate
ConvertKitIntermediate
GoHighLevelIntermediate
Instagram GrowthBeginner
YouTube Channel ManagementBeginner
KlaviyoBeginner

Real Estate Operations

Real Estate ListingAdvanced
PropStreamAdvanced
Follow Up BossAdvanced
VrboIntermediate
Review & Reputation ManagementIntermediate
Zillow Premier AgentIntermediate

Sales & Business Development

B2C SalesAdvanced
Cold Email OutreachAdvanced
Sales PresentationsAdvanced
Linkedin OutreachAdvanced
Zoho CRMAdvanced
PipedriveAdvanced
Close.ioAdvanced
B2B SalesIntermediate
Lead GenerationIntermediate
Sales Funnel ManagementIntermediate
NegotiationIntermediate
Account ManagementIntermediate
SalesforceIntermediate
Apollo.ioIntermediate
ZoomInfoIntermediate
Cold CallingIntermediate
Proposal WritingIntermediate

Work Experience

Customer service representative

Bacla Enterprise Company

Jun 2026 - Aug 2026

Key Achievements:

Follow up with customer satisfaction , receive calls from client and make surely.

Customer service represantative

Jetline insurance limited Company

Feb 2022 - May 2026

Key Achievements:

I Consistently delivered prompt, accurate, and empathetic customer support, resolving insurance inquiries and claims efficiently while maintaining high customer satisfaction and compliance with company policies.

Quick Stats

Age28 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Digital Google Certificate