Paula

Social Media Manager

Paula

ID Verified
1,600/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone

Profile Description

I am a social media manager, a customer support and onboarding specialist, an illustrator, video editor, graphics designer, financial planning assistant and admin virtual assistant.

Top Skills

Canva · 6 yearsEmail Management · 6 yearsEmail Support · 6 yearsVideo Editing · 6 yearsCalendar Management · 5 years

Skills & Expertise

Content & Writing

CopywritingAdvanced
Creative WritingIntermediate
ScriptwritingIntermediate

Customer Success

Email SupportExpert
Technical SupportAdvanced
Ticket ManagementAdvanced
ZendeskAdvanced
Social Media SupportAdvanced
Live Chat SupportIntermediate

Data & Analytics

Google Sheets (Advanced)Advanced

Design & Creative

CanvaExpert
Video EditingExpert
CapCutExpert
Social Media GraphicsAdvanced
Adobe PhotoshopAdvanced
DaVinci ResolveIntermediate
Adobe IllustratorIntermediate
After EffectsBeginner
BlenderBeginner

Finance & Accounting

Financial AnalysisAdvanced

Marketing & Growth

Community ManagementAdvanced
Content StrategyAdvanced
TikTok GrowthIntermediate
Instagram GrowthIntermediate
Social Media AnalyticsIntermediate
YouTube Channel ManagementIntermediate
Influencer OutreachBeginner

Sales & Business Development

SalesforceIntermediate
Lead GenerationBeginner

Virtual Assistance & Admin

Email ManagementExpert
Calendar ManagementExpert
Document ManagementAdvanced
Meeting CoordinationAdvanced
Data EntryAdvanced
Research & Information GatheringAdvanced
Monday.comIntermediate
AsanaBeginner
JiraBeginner
AirtableBeginner
TrelloBeginner

Work Experience

Social Media Manager

5CA

Feb 2026 - Present

Creative WritingCalendar ManagementContent StrategySocial Media AnalyticsCommunity ManagementInstagram GrowthTikTok GrowthYouTube Channel ManagementSocial Media GraphicsVideo Editing

Gaming Support (German Company)

5CA

Aug 2025 - Feb 2026

Email SupportTechnical SupportZendeskTicket ManagementSocial Media SupportCommunity Management

Onboarding Specialist and Community Manager

5CA

Oct 2023 - Aug 2025

Email SupportLive Chat SupportTechnical SupportSocial Media SupportZendeskSocial Media GraphicsCanvaCapCutVideo EditingCommunity Management

Gaming Support (Iceland Client)

5CA

Jul 2023 - Oct 2023

Email SupportLive Chat SupportZendeskTicket ManagementTechnical SupportCommunity ManagementEmail Management

Gaming Support (French Client)

5CA

Mar 2022 - Jul 2023

Email SupportLive Chat SupportTechnical SupportTicket ManagementZendeskCommunity ManagementEmail ManagementSalesforce

Illustrator and Content Creator

Self-Employed Freelancer

Oct 2020 - Mar 2022

Creative WritingScriptwritingVideo EditingCapCutCommunity ManagementDaVinci ResolveCanvaContent Strategy

Client Service Manager

True Journey Financial

Jan 2020 - Oct 2020

Email SupportGoogle Sheets (Advanced)Financial AnalysisEmail ManagementMeeting CoordinationCalendar ManagementDocument ManagementData EntryResearch & Information GatheringAsana

Virtual Assistant

Ripple VAs

Sep 2019 - Dec 2019

Google Sheets (Advanced)CanvaInfluencer OutreachLead Generation

Financial Planning Assistant

Virtual Business Partners

Sep 2016 - Apr 2019

Document ManagementEmail ManagementGoogle Sheets (Advanced)Financial AnalysisCalendar ManagementResearch & Information GatheringData EntryTrelloAsana

Quick Stats

Age31 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
SpanishBasic
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

University of the Philiipines Cebu

2012 - 2016