Senior Customer Service / Application Specialis/Business DevSenior Customer Service / Application Specialis/Business Dev

Key Achievements:

Key Achievements at Nexford University (NXU) - Consistent high performance: Maintained 100% productivity across consecutive months, consistently meeting performance expectations. - Strong enrolment conversion: Achieved 28 enrolments from 31.75 submitted applications, representing approximately an 88% conversion rate. - Customer experience excellence: Built trust with prospective students through personalised guidance, active listening and timely follow-ups, helping them progress from enquiry to enrolment. - Effective pipeline management: Used HubSpot CRM to manage leads, track application progress, prioritise follow-ups and maintain an organised sales pipeline. - Target achievement: Consistently worked towards enrolment targets while maintaining high standards of customer service. - Applicant support and problem-solving: Helped applicants navigate admissions requirements, programme selection and enrolment challenges. - Team collaboration: Contributed to team performance by sharing insights, supporting colleagues and applying effective sales and engagement practices.

Key Achievements:

Key Achievements – USA Global Marketing Business Development: Expanded business opportunities by building strong relationships with new and existing clients through consultative selling and proactive outreach. Client Relationship Management: Strengthened client retention and satisfaction by identifying customer needs and delivering tailored solutions. Sales Pipeline Management: Improved follow-up and opportunity tracking through effective CRM management, supporting a more organised sales process. Service Expansion: Contributed to the launch of new service offerings, helping broaden the company’s portfolio and create additional value for clients. Customer Experience Improvement: Introduced client feedback initiatives and shared customer insights to improve service delivery and refine sales strategies. Team Mentorship: Supported the development of junior team members by coaching them on sales techniques, customer engagement, and CRM best practices. Cross-Functional Collaboration: Worked with marketing and operations teams to strengthen service delivery, improve efficiency, and support business growth.