Customer Support RepresentativeCustomer Support Representative

Key Achievements:

• Deliver one-on-one lessons tailored to individual needs and learning goals. • Simplify complex information using clear communication, patience, and empathy. • Manage schedules and maintain strong working relationships. Lead Generation Specialist | Freelance / Remote May 2023 – November 2023 • Generated and qualified leads using Sales Navigator, CMS, and Salesforce CRM. • Supported U.S.-based clients with appointment scheduling, data entry, and email communication. • Maintained consistent follow-ups and professional client relationships. S

Key Achievements:

• Generated and qualified leads using Sales Navigator, CMS, and Salesforce CRM. • Supported U.S.-based clients with appointment scheduling, data entry, and email communication. • Maintained consistent follow-ups and professional client relationships. S

Key Achievements:

• Handled customer inquiries through phone, chat, and email while providing accurate product, pricing, and availability information. • Processed, modified, and canceled reservations and maintained accurate booking and payment records. • Promoted and upsold services or packages while prioritizing customer satisfaction. • Coordinated confirmations, prepared reports, and resolved issues promptly.

Key Achievements:

• Assisted customers with hotel, flight, car rental, and activity bookings through phone, chat, and email. • Handled high call volumes while maintaining accuracy, professionalism, and a positive customer experience. • Used active listening and empathy to address guest complaints, requests, and service concerns. T

Key Achievements:

• Troubleshot hardware, software, and network issues and provided step-by-step solutions. • Escalated complex concerns and scheduled technicians when needed. • Recorded and updated customer interactions while maintaining accurate, friendly support.