Customer Service, Virtual Assistance , Support Specialist

Nothando

17,500/mo
Johannesburg South, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 5+ years of customer service experience, currently as a Technical Officer / Call Desk Agent at BCX since March 2023, plus 1.5 years at Core Group (instore) and experience at Stats SA. I support 50+ customers daily via phone and email, log and resolve tickets, meet SLA targets, and keep customers calm even under pressure. My skills include help desk support, ticketing systems, CRM, Google Workspace, MS Office, and professional communication in English and IsiZulu. What makes me a great hir...

Top Skills

B2B Sales · <1 yearCalendar Management · <1 yearCoaching & Mentoring · <1 yearData Entry · <1 yearDocument Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner
Google Analytics 4Beginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner

Specialized Skills

Online Course CreationBeginner
Coaching & MentoringBeginner
Technical TrainingBeginner

Sales & Business Development

B2B SalesBeginner

Quick Stats

Age18 years
English LevelFluent
Other Languages
ZuluFluent
XhosaBasic
ID VerificationNot verified
Portfolio
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