Operations Coordinator | Healthcare VA | Recruitment CoordinOperations Coordinator | Healthcare VA | Recruitment Coordin
Norlene
ID Verified$1,720
per month
($10/hour)
Profile Description
Operations and Customer Success professional with 5+ years of experience supporting healthcare, customer service, recruitment, and business operations teams in remote environments. Experienced in clinical operations, healthcare administration, clinician recruitment and onboarding, workforce coordination, appointment scheduling, customer support, quality assurance, and process improvement. Skilled at managing multiple priorities, streamlining workflows, coordinating stakeholders, and ensuring ex...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Clinical Operations & Quality Coordinator
More Good Days
May 2026 - Present
Job Responsibilities:
Coordinate clinicians and clients to ensure seamless healthcare service delivery and positive client outcomes. Monitor clinician capacity and workforce availability to support operational demand and scheduling requirements. Review practitioner applications and resumes to assess qualifications and suitability. Conduct initial clinician interviews and support recruitment activities. Facilitate clini...
Real Estate Virtual Assistant
Russel Capital Group
May 2025 - May 2026
Job Responsibilities:
Managed CRM databases and lead tracking systems. Coordinated client communications and appointment scheduling. Assisted with property listings and administrative support. Maintained organized records and transaction documentation.
IT Helpdesk Specialist
Concentrix/ Pomeroy Technologies Philippines Inc.
Feb 2024 - Apr 2026
Job Responsibilities:
Provided technical support through email, and ticketing systems. Maintained service documentation and troubleshooting records. Assisted IT Engineering Team with system access and technical concerns. Consistently met service level agreements and quality standards.
Outreach VA | Lead Generation | Appointment Setter
Fantouch
Oct 2025 - Mar 2026
Job Responsibilities:
Conducted prospect research and lead qualification. Scheduled appointments and managed CRM records. Executed outreach campaigns via email, social media, and direct messaging. Maintained lead pipelines and follow-up systems. Supported business development and customer acquisition efforts.
Medical Virtual Assistant
My Business Care Team (Eye Clinic, Chicago, Illinois)
May 2025 - Sep 2025
Job Responsibilities:
Managed patient scheduling, appointment coordination, and calendar management. Assisted patients with inquiries, follow-ups, and appointment confirmations. Maintained and updated patient records while ensuring confidentiality. Coordinated communication between patients, providers, and clinic staff. Supported daily healthcare administrative operations and workflow management.
Customer & Technical Support Representative
Concentrix
Sep 2021 - Jun 2023
Job Responsibilities:
Delivered customer support through phone, chat, and email channels. Resolved customer concerns and technical issues efficiently. Maintained high customer satisfaction and quality scores. Processed account updates and service requests. Documented customer interactions accurately.
Quick Stats
Certifications
Education
High-school
Babag National High School
2020 - 2021
High-school
University of Cebu Lapu-Lapu and Mandaue
2017 - 2018